The City of Southlake officially celebrated Employee Appreciation Week last week, and several Community Services employees received awards.

Every year the City honors several outstanding employees that go above and beyond to provide world-class customer service to our residents. These employees are chosen based on their commitment to the City’s values. The Champions Club Membership Experience Team received the Accountability Values Award this year!

Champions Club members know that the Membership Experience Team is there for them every step of the way. This team embodies accountability and excellence in their field, from setting up facility tours, starting memberships, communicating efficiently, and planning engaging member appreciation events. Guest Services Supervisor Erika Bashaw, Membership Services Coordinator Marianne Burton, and Community Relations Coordinator Dana Blankenship make up this dream team. Together, they work hard to ensure Champions Club members have a world-class experience every time they visit.

Erika, Marianne, and Dana “take personal responsibility and interest in the customer-first,” stated Community Services Director Chris Tribble. “This team respectfully challenges each other to do better, to work hard. They push all the different angles of communication to make magic happen. They have fun and truly enjoy all their work, and our members feel it, and not only that, but our team sees it. This team is dedicated, fun, and inspired. What they do permeates throughout our department. They all have a very bright future here in this organization, and I wish them nothing but continuous success.”

Congratulations to Erika, Marianne, and Dana for being recognized for your hard work! We are so glad to have you on the team!