In the intricate tapestry of Southlake’s municipal operations, there exists a figure whose diligence and dedication quietly weave together the threads of financial stability and service excellence. Today, the City spotlights Karen Randall, our Treasury Accountant, as the latest recipient of the esteemed Unsung Hero Award.

Karen’s journey within the Finance Department has been marked by unwavering reliability, a collaborative spirit, and a bit of personal magic that enriches every facet of her work. “Karen is the quintessential team player—one you always want by your side,” notes Chief Financial Officer Sharen Jackson. Beyond her commendable work ethic are qualities that set Karen apart: authenticity, curiosity, and a welcoming demeanor. These traits not only define her character but also serve as guiding principles in her daily endeavors.

Karen’s effectiveness is unparalleled in her role. She stands as a cornerstone in the success of the City's annual financial audits, consistently surpassing expectations and delivering results well ahead of schedule. Whether it’s navigating the intricacies of merchant accounts for the new pickleball facility or stepping in to assist with the finances of other major projects without hesitation, Karen’s proactive approach and steadfast resolve make her an invaluable asset to the team.

As the bank liaison extraordinaire, she cultivates positive relationships and ensures the meticulous management of city investments—a testament to her unwavering dedication to the City's fiscal health. Moreover, her commitment to customer service knows no bounds—she embodies the spirit of going above and beyond to ensure the seamless operation of our financial systems.

Karen’s true magic lies not only in her professional prowess but also in her kindness, empathy, and infectious sense of humor. She embodies the very essence of Southlake values, enriching our workplace with her genuine warmth and dedication each day.

"Karen’s dedication to excellence and her unwavering commitment to our financial well-being make her an invaluable member of our team. Her contributions are the backbone of our department’s success."

- Sharen Jackson, Chief Financial Officer

In honoring Karen Randall, the City not only celebrates her exceptional contributions but also acknowledges the invaluable role of those who work tirelessly behind the scenes. Her impact may often go unnoticed, but her presence is deeply felt by all who have the privilege of working alongside her.